Creators of the Rainbow & Fantasy360 product series

Question : Is this case HDMI-version compatible (as in Elite version)?
Answer : No, this case is not compatible with the HDMI-version of the Xbox360. However, we have designed the case to be future-proof : future iterations of the Xbox360 (in this case, HDMI) can be accomodated with some simple modifications. This will be the only case in the market capable of doing this.

Question : Can original faceplates work with this case?
Answer : Yes, all original faceplates can be used on the Xenon360.

Question : Will the circular cutout on the sides of the case be there when I buy the case?
Answer : No, the circular cutout was for the prototype version of the case. We have since decided to discard this feature since customer feedback told us this is not a desired feature. The shipped case will not have this hole in the case.

Question : How durable are the tabs on the Xenon360 faceplates? I bought a 3rd party faceplate a while back and the first time I removed that faceplate, a couple of tabs broke off.
Answer : Xenon360 faceplates are built of the same material as the originals. We have not seen nor experienced any tab breakages at all.

Question : Why are there no stand pads on the case for it to sit horizontally?
Answer : Stand pads were deliberately omitted from the Xenon360 design to enable a cleaner design. We also noted that the original stand pads were too short to have served any purpose in case ventilation. While putting the Xenon360 vertically will not require use of any stand pads, a horizontal placement will require some kind of prop-up for proper ventilation of the Xbox360. This can be easily purchased off the hardware store and put at the 4 corners of the case. Pleae ensure that there is at least a 5-7 mm clearance from the shelve bottom to the base of the Xbox360 for ventilation purposes.

Question : Will you guys be coming up with a laptop (Ben Heck) version of the Xbox360?
Answer : We will need to see a poll for this to determine feasibility and demand.

Question : Why is there a 7% tax on paypal checkout? Any handling charges?
Answer : Xtreme Enterprise is based in Singapore where our sales tax is 7%. We have waived all handling charges for the purchase of the Xenon360 for all customers.

Question : I just bought a Xenon360 through paypal. I need to know how long does it take to ship this item to me and if there is any tracking number.
Answer : For local orders in Singapore, we will be informing you directly for collection. For International Orders, customers will be receiving a shipping status email from us within 5 working days.

As all online payments via paypal are automatically accepted, there is no requirement for customers to check back with us if we have received your payment. We will like to advise customers though, that due to the large volume of online transactions we receive each day, it will be prudent for you to send us an email (sales@e-linksoft.com) if you do not receive a shipping status confirmation after 07 days of making the transaction. This is a back-up measure that we encourage customers to use to ensure that your orders do not get missed.

Shipping Agent : Speedpost International
Originating Country : Singapore
Tracking Information : Not Provided
Estimate Arrival : 10-14 days (published)
Notes : Customers should notify us when package arrives

From experience, shipping times published by Speedpost International is only used as a guide. Packages to USA are usually transferred from Speedpost to USPS, from a central collection centre (eg. Philadelphia). Some customers have their packages arrive within a week of posting while others close to 4 weeks. For other international locations, we will need you to update us on parcel receipt. We seek your kind understanding and patience on this as we are unable to anticipate how fast/slow it will take for Speedpost International to do their job.

If you prefer to use any other alternative ways of shipping, do keep us informed. We have had requests for UPS Expedited courier services to be used so that the order can arrive within a more predictable schedule (5-7 days) for important events (eg. birthdays, party events etc). As this is an expensive option, we do advise customers to do this only when absolutely necessary.

Question : Do you have an online customer service where I can check back on my purchase directly?
Answer : If you have further questions or enquiries with regards to your order, do not hesitate to send us an email at sales@e-linksoft.com or chat with our online customer service on MSN at limtk55@hotmail.com.

Question : I am a wholesaler and wish to make a bulk purchase of your products. Can you direct me to the relevant department/person-in-charge for a detailed discussion?
Answer : We invite all genuine wholesalers who are interested in our products to send in your applications for wholesale opportunities with our company. As we understand that there will be some general enquiries with regards to our product lines, you can submit your enquiry to our contact email sales@e-linksoft.com. In order for us to process your enquiry, we will need the following information to be provided:

a. Your Company Name (required)
b. Your Company's Physical Address (required)
c. Your Company's Sales Representative and Contact number (required)
d. Your Company Website Address (Optional)

Please allow 1 business week for us to conduct a verification of your enquiry. Failure to provide the above information will render the wholesale application invalid. Please do not ask for the price list as we will only release such information upon enquiry verification.

We strictly do not deal with the following categories of enquirers:

a. Ebay Resellers
b. Individuals without the above-mentioned requirements
c. Companies without a physical operating address
d. Companies who are not able to meet our minimum order quantity requirements

Note : We may require, during the verification process, for all wholesale enquiries to be forwarded to us by fax officially as proof of genuine enquiry. Company letterheads are to be used.

(Note : Above FAQs will be updated as live information regularly).